2N Call Centre Solution
Call Centre for lifts is a software solution for the comprehensive management of emergency lift communicators. The software will even allow you to handle alarms and control calls. You get not only a detailed overview of all your calls from the lift, but the option to archive them or export the data e.g. for customer reports preparation.
Elevator Centre supports monitoring, email alerts and advanced configuration on the following 2N products:
- Management of control and alarm calls
- Without additional hardware
- Support for CPC and P100 protocols
- Great also for generating missed call alerts and logging 3-day test calls and automating customer reports
Management of control and alarm calls
Make use of our software to manage your control and alarm calls. The software archives the control-call logs, making them auditable in line with the EN 81-28 standard.
Without additional hardware
2N Call Centre is a software-only solution for lifts. It makes use of VoIP connection, and so does not need any additional hardware to operate.
Support for CPC and P100 protocols
Thanks to its support for CPC and P100 protocols, you can connect any compliant lift communicator; Regardless of type or manufacturer.
Remote monitoring and control
You get real time 24/7 monitoring of all connected lifts or lift communicators with visualization and alert options.
Integrated VOIP phone
Use the integrated VoIP phone for handling alarm calls.
Control and alarm call monitoring
Being monitored means you get a complete record and report on calls, which can be stored and exported at any time to suit user needs.
Well-arranged graphical display
Our application allows you to display the geographical location and status of each of the lifts and the installed components and to verify they are connected up and operational.
VOIP communication
All voice communication with the server is done using VoIP. This saves you from having to install any additional equipment for establishing communication.
User rights management
Each lift installation can be easily made accessible solely to the respective elevator companies and users entitled to access them.
Recommended Hardware:
- OS: Microsoft Windows 8 / 8.1, Microsoft Windows 7 SP1, Microsoft Windows Vista SP2, Microsoft Windows Server 2012 (R2) Standard, Microsoft Windows Server 2008 R2 SP1
- Standard CPU: Intel Quad Core i7 processor 3.4GHzequivalent
- RAM:16GB
- HDD:500GB
- LAN:Gigabit Ethernet (GLAN)
- Other: Dedicated sound card (essential!), Dedicated graphics card
- Lift8 Server: At least 250MB of free space on the disk is needed. VoIP telephone service account(s) required
Prices:
Call Centre Software 100 lifts = £900
Call Centre Software 1,000 lifts = £4500
Call Centre Software 5,000 lifts = £13,500
All prices are a one-off license fee and exclude VAT if applicable.
Product Availability: Immediate download available with training and advice on installation upon request with 2N Technical Support.
Payment: Payment by credit card or on a pro-forma invoice. Please enquire about credit terms if required.
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